These Terms & Conditions apply to all memberships, class packs, bookings, private sessions, and services provided by Moov Reformer Studio.

1. By purchasing a membership, package, class, or attending the studio, you agree to these Terms & Conditions.

2. Age Restriction: For safety and insurance purposes: Clients must be aged 16 years or over to attend classes or use studio facilities. The studio does not permit attendance by children under 16. Proof of age may be requested.

3. Memberships & Packages: The studio may offer: monthly memberships, recurring memberships, class packs, introductory offers, private sessions, workshops. Membership details and pricing are provided at the time of purchase.

4. Payments - Membership fees are payable in advance. Recurring memberships are collected via recurring card payment or direct debit. Clients are responsible for ensuring payment details remain valid and up to date. Failed payments may result in suspension of bookings or studio access.

5. Cooling-Off Period Online purchases may be cancelled within 14 days in accordance with UK consumer law. If services or classes have already been used during this period, the studio may deduct the value of sessions attended.

6. Membership Cancellation: Rolling Memberships. Memberships may be cancelled with 30 days notice. Cancellation requests must be submitted via: the Momence member portal, email, or another approved written method. Payments due during the notice period remain payable. Fixed-Term Memberships: Fixed-term memberships are non-refundable and non-transferable except where required by law or approved at management discretion. Exceptional circumstances may include: serious injury, medical condition, pregnancy, relocation. Supporting documentation may be required.

7. Membership Freezes: Membership freezes may be approved for: injury, illness, pregnancy, travel, exceptional circumstances. Conditions: minimum freeze: 2 weeks maximum freeze: 3 months. requests must be submitted before the next billing date.

8. Booking & Attendance: Classes must be booked in advance through Momence. Spaces are subject to availability. Waitlists may operate. The studio reserves the right to change instructors, schedules, or class formats. Clients should arrive no more than 10 minutes before class start time, but arrive atleast a few minutes early to allow check-in. Class doors close at scheduled start time. Late arrival may result in refusal of entry for safety reasons.

9. Late Cancellation & No-Show Policy:Because reformer classes have limited spaces: Classes cancelled less than 12 hours before start time will be treated as a late cancellation. Failure to attend may result in: loss of session credit, no refund, or a no-show fee. Repeated no-shows or misuse of bookings may result in restricted booking access.

10. Studio Rules For safety and hygiene: Grip socks are required. Grip socks are available to buy for £15 from the studio. Should the customer not have any socks, they would need to buy some to take part in the class. Equipment must only be used as instructed. Clients must follow instructor guidance at all times. Mobile phones should be silenced during classes. Disruptive or unsafe behaviour is not permitted. The studio reserves the right to refuse entry or terminate participation where necessary for safety or conduct reasons.

11. Health & Medical Responsibility Clients are responsible for: ensuring they are medically fit to participate, informing instructors of injuries or medical conditions, informing the studio of pregnancy or changes in health status. Participation is undertaken at the client’s own risk.

12. Limitation of Liability: Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded under UK law. Subject to the above, participation in classes and use of facilities is undertaken at the client’s own risk. The studio is not responsible for: personal belongings, theft, loss, accidental damage to personal property.

13. Photography & Social Media Photography or video may occasionally be taken for marketing purposes. Clients may opt out by notifying the instructor or studio. 1

4. GDPR & Privacy Client information is collected and processed in accordance with UK GDPR and applicable data protection laws. Health information is collected solely for the purpose of delivering services safely.

15. Changes to Terms :The studio reserves the right to: amend timetables, change instructors, adjust pricing, update policies, revise these Terms & Conditions. Reasonable notice will be provided where appropriate.

16. Governing Law: These Terms & Conditions are governed by the laws of England and Wales. Recommended Momence Setup Inside Momence Help Centre:

By buying class packages/memberships or booking classes, I confirm that I am aged 16 or over. I have read and agree to the Membership Terms & Conditions. I understand the cancellation and no-show policy. I understand exercise carries inherent risks. I consent to my data being stored in accordance with UK GDPR.