PRIVACY POLICY
Effective Date: 19 June 2026.
This Privacy Policy explains how Moov Reformer Studio collects, uses, stores, and protects your personal information when you use our services, website, or booking systems in compliance with the UK General Data Protection Regulation (UK GDPR).
1. Moov Reformer Studio, 14 The Green LE71HQ, info@moovreformerstudio.com. We are the data controller responsible for your personal information under UK data protection laws.
2. We may collect and process the following personal information: Personal Information, Full name, Date of birth, Email address, Telephone number, Home address, Emergency contact details. Booking & Membership Information: Class bookings, Attendance history, Membership details, Purchase history, Payment status Health & Fitness Information Where relevant for safe participation: Injurie, Pregnancy/postnatal information, Medical conditions, Physical limitations. Health questionnaire responses: Health information is treated as sensitive personal data and handled securely. Website & Technical Information, IP addres, Browser/device information, Website usage data, Cookies and analytics data Fitness studios commonly collect this information to manage memberships and ensure safe participation.
3. We use your information to: Manage class bookings and memberships, Deliver Pilates and wellness services safely, Communicate with you about bookings or studio updates, Process payments, Maintain health and safety records, Respond to enquiries, Improve our services, Meet legal and insurance obligations. We only collect information necessary for these purposes.
4. HEALTH INFORMATION Some classes require us to collect health-related information to ensure your safe participation. This may include: injury history, pregnancy status, medical conditions, exercise limitations. This information is used solely for: instructor awareness, risk management, safe class delivery, emergency response if necessary.
5. BOOKING PLATFORM & THIRD-PARTY PROVIDERS We use third-party providers to operate our business systems. These may include: Momence (booking and membership management) payment processors such as Stripe or GoCardless * email communication providers Momence states it operates GDPR compliance measures and data protection safeguards. We do not sell your personal information.
6. PAYMENTS Payment information is processed securely by third-party payment providers. We do not store full card details on our own systems.
7. MARKETING COMMUNICATIONS We may send: studio updates, promotions, newsletters, event information. You can unsubscribe at any time by: clicking the unsubscribe link, updating preferences, * or contacting us directly.
8. HOW WE STORE & PROTECT YOUR DATA We take reasonable technical and organisational measures to protect your information from: unauthorised access, loss, misuse, alteration, * disclosure. Access to personal information is limited to authorised personnel only.
9. HOW LONG WE KEEP YOUR DATA We retain personal information only as long as necessary for: legal obligations, insurance purposes, accounting records, health & safety documentation, * legitimate business operations. Inactive customer records may be securely deleted after an appropriate retention period.
10. YOUR RIGHTS UNDER UK GDPR You may have the right to: access your personal data, correct inaccurate information, request deletion of your data, restrict processing, object to certain uses, withdraw consent, * request a copy of your data. To exercise these rights, contact us at: info@moovreformerstudio.com. UK GDPR gives individuals specific rights over their personal data.
11. COOKIES & WEBSITE TRACKING Our website may use cookies and analytics tools to: improve website functionality, analyse traffic, * improve user experience. You can control cookies through your browser settings.
12. CHILDREN’S PRIVACY Our services are intended for individuals aged 16 and over. We do not knowingly collect information from children under 16 without appropriate parental consent.
13. THIRD-PARTY LINKS Our website or booking system may contain links to third-party websites. We are not responsible for the privacy practices of external websites.
14. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. The latest version will always be available on our website or booking platform.
15. CONTACT US If you have questions about this Privacy Policy or your data, please contact: Moov Reformer Studio, info@moovreformerstudio.com